Return policy
STEM English offers non-tangible products which can not be returned once the order has been executed and the purchase has been made.
The customer is responsible for understanding these terms before purchasing any of our products. Our bonuses are offered by our partners so they are not subject to return policies.
However, we understand that there are exceptional circumstances that may occur in relation to the product offered by the center. Therefore, refund requests will be respected in the following cases:
* Failed course delivery due to:
-Availability of equipment availability
-Cancellation of the same due to technical problems or unforeseen circumstances.
-Problems derived from the contents of the agenda.
Our technical support team is always available to the client to solve any problem or doubt related to the product.
Privacy policy and information processing
This privacy and information treatment policy exposes the way in which STEM English; collects, uses, stores and treats the information obtained from the users of the website www.stemenglishlearn.com (hereinafter the platform ). This privacy policy extends and applies to said platform, as well as to all the products and services offered by STEM English.
Personal identification information
It is possible that STEM Español stores personal information of its users in many ways, including (but not limited to) when users visit the platform, register in it, place an order and when filling out forms. Likewise, data related to online activities, services, features and resources available on the platform will be collected. Users of the same may be required data such as full name, email, postal address, telephone, as well as credit card. Regardless of this, users can visit our platform anonymously. The data mentioned above, will only be stored with the consent of the user. Thus,
Non-personal identification information
STEM English will store non-personal information in any interaction that the user makes with the platform. This information may include details about the browser, the type of computer that the user uses, as well as technical information about the means used to connect to our platform, such as the operating system in use, servers and other relevant information.
Cookies policy
Our website uses cookies to improve the browsing experience in it. The user’s web browser will send the necessary cookies for the storage and monitoring of certain web data. The user has the power to configure the browser to not accept said cookies or, failing that, to configure a warning each time they are received. Through these actions it is possible that parts of the platform do not work correctly.
How we use the collected data
STEM English will store and use personal information of users in the following manner:
* Improvement of our platform
The feedback sent by users will be used to increase the quality of our products and services.
* Purchase operations:
The information that users provide at the time of placing an order will only be used to meet said request.
* Promotions, contests, surveys and similar.
Only if the user agrees to receive information related to topics of interest.
* Sending periodic emails.
The email addresses can be used to send information to the user about the service (s) ordered. In addition, it can be used to answer questions, requirements or solve certain problems. If the user decides to include their email address in our mailing list , they will receive emails with company news, best, related products, service information, etc. If at any time the user decides to cancel his subscription to the database, you will find the instructions at the end of each email. In case of doubt, you can always contact us through the platform.
How we protect information
STEM English uses the appropriate security practices for the collection, custody and processing of information, to protect it from unauthorized access, alterations, publication, as well as destruction and / or modification of the username and password, or transfer of data by of third parties.
Confidentiality of personal information
STEM English is committed not to sell, trade or rent the personal information of users to others. STEM English may share demographic information unrelated to personally identifiable information about visitors and users with our partners, affiliates and advertisers for the purposes outlined above. There is the possibility of using third parties as providers that will operate as external help in the administration of the platform on behalf of STEM English, as well as in sending surveys and newsletters . Users who authorize it must know that STEM English may share their personal information with these providers for the purposes mentioned above.
Changes in the privacy policy
STEM English reserves the right to modify and / or update its privacy policy at any time and whenever deemed necessary. Each time this happens, the update date will be reviewed at the end of the web. We encourage users to check this date periodically to keep informed about the changes made in it. The user hereby declares himself to be aware of this clause, and is responsible for the periodic review of it.
Acceptance of the terms
By accessing the platform, the user declares himself responsible for the acceptance of these terms. If you do not agree, please do not use the Web space. The continued use of the platform after the communication of certain changes in the privacy policy, will lead to acceptance of them.
Contact
In case of doubt about this Privacy Policy, the practices of the platform or the operation thereof, please contact us at:
Terms and Conditions
- Terms
By accessing this website, the user accepts the terms and conditions of use of the website, all applicable laws and regulations, and accepts that he is responsible for compliance with applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by the applicable law of copyright and trademark.
- License
The permits grant the temporary download of a visual copy of the materials contained in STEM English Learn for non-commercial purposes. The granting of the license, which does not imply the transfer of the title of the license, has the following restrictions:
- Modification or copy of materials
- Use of materials for commercial or public purposes (commercial or non-commercial)
- Any attempt to decompile or reverse the operation of the software contained on the STEM English website.
- Removal of the copyright or any other distinctive intellectual property of the materials
- Transfers of materials to another physical user or reproduce them on any other server.
The license will be withdrawn immediately by STEM English if there is a violation of any of these restrictions.
Regarding the end of the time of viewing materials or licensing, the user has the obligation to destroy all downloaded material either in electronic or printed version.
- Disclaimer
STEM English Learn materials and courses are provided as they are on the website. STEM English does not give guarantees, implicit or express. You hereby waive and deny all other warranties. In addition, STEM English does not guarantee the accuracy, possible results or reliability in the use of the materials placed on its website, as well as all those related to them.
- Limitations
In no case STEM English or any of its suppliers will be liable for damages or losses (including without limitation damages for loss of data or benefit or due to business interruption), derived from improper use or inability to handle STEM materials English, as well as its website, even if STEM English or any of its representatives have been notified either orally or in writing about the existence of such damages. Because certain jurisdictions do not allow limitations on implied warranties or limitations of liability for secondary or significant damages, these limitations may not apply to the user.
- Errata
The materials displayed on the STEM English website may include technical, typographical or photographic errors. STEM English can not guarantee that these materials are accurate, complete or updated, so it is possible that the company makes modifications when it deems appropriate without prior notice. However, STEM English does not undertake to update the materials.
- Web links
STEM English has not reviewed all the Web links embedded in its Web space and is not responsible for the contents linked to this space. The inclusion of any of the web links that appear on the platform does not imply endorsement by STEM English. The user is fully responsible for the use of the websites linked to the platform.
- Modifications to the terms of use of the platform
STEM English reserves the right to revise these terms of use whenever it deems necessary. By using the platform, the user agrees to be legally bound to the conditions and terms of use detailed in each new version of the document.
- Legislation
Any claim filed against the STEM English website must be subject to European legislation and can not contravene the stipulations of the same.
Disclaimer
Disclaimer of the STEM English website
Absence of guarantees
This web platform is shown as it is, without any representation or guarantee explicit or implicit. STEM English does not act as a representative or guarantee the relationship with your website or the information and materials provided by it.
Without prejudice to the general terms of the previous paragraph, STEM English does not guarantee that:
– The website is constantly operational.
– The information contained on this website is true, complete, accurate or confusing.
Nothing that this website offers can be taken as advice of any kind. If the user needs legal, medical or financial assistance, he should consult with the appropriate professional.
Limitations of liability
STEM English will be responsible to the user (either under the contractual laws as under the law of civil responsibility or others) in relation to the contents, the use thereof or in any form of connection to the platform to the extent that the site Web is provided for free:
- For direct losses.
- For indirect, special or resulting losses of the content.
- For losses in the business such as: loss of revenue, income, profits or savings.
- For losses of contracts or business relationships.
- For loss of reputation or good will.
- For loss or corruption of information or data.
These limitations of liability apply even if STEM English has been expressly informed of the risk of potential losses.
Exceptions
Nothing in this statement of liability shall exclude or limit any warranty implied by law that may be illegally excluded or limited. Therefore, this statement does not exclude or limit STEM English’s obligation with respect to:
- Death or personal injury caused by the negligence of STEM English.
- Fraud or misrepresentation by STEM Español
- Cases in which it is illegal or illegal for STEM English to try to evade its responsibility
Reasonableness
By using this web platform, the user accepts that the exclusions and limitations of liability set forth in this document are reasonable.
If, on the contrary, the user considers that they are not, they should not use the products and services provided on this website.
Third parties
The user accepts that, being a limited liability entity, STEM English limits the personal responsibility of its employees. The user, therefore, disclaims responsibility to each and every employee with respect to any loss suffered by the user during the connection to the platform.
Without prejudice to the previous paragraph, the user accepts that the limitations of guarantees and responsibility detailed in this document are extended to the staff of STEM English, which consists of:
- Officials, employees, agents, branches, assignees, representatives and sub-contracted.
Invalid clauses
In the event that any of the clauses prove invalid under legal effects, it will not result in the invalidity or suspension of the rest of the clauses that make up this disclaimer.