Presentation Skills Course

Telephone skills course

A dynamic interactive course, created to assist you in developing your telephone skills.

Learning Outcomes:

• Creating customer loyalty
• How we lose customers
• Understanding enquiries
• Handling complaints
• Complaint avoidance
• Using answering systems
• Understanding and assessing the impact you make over the telephone
• The dynamics of effective communication
• Becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
• Questioning and listening skills
• Directing the conversation to a successful outcome
• Dealing with difficult or abusive clients
• Overcoming barriers at work
• Opening and closing the call professionally

Presentation skills course:

A dynamic interactive course, created to assist you in developing your presentation skills.

Learning Outcomes:

• How to project credibility in your presentation
• Recognising essential do’s and don’ts for perfect presentations
• Keeping an audience’s attention throughout the presentation
• How to deliver powerful beginnings and endings
• How to structure your presentation to deliver your key messages
• How to recognise and maximise your presentation strengths
• How to hide visible signs of nerves
• How to write impromptu presentations
• How to maximise voice projection to create impact
• How to use powerful body language
• How to handle difficult questions from difficult audiences
• How to use audio and visual aids to support your message

Course Curriculum

Course Reviews