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Presentation Skills Course

A dynamic interactive course, created to assist you in developing your presentation skills.

Telephone skills course

A dynamic interactive course, created to assist you in developing your telephone skills.

Learning Outcomes:

  • Creating customer loyalty
  • How we lose customers
  • Understanding enquiries
  • Handling complaints
  • Complaint avoidance
  • Using answering systems
  • Understanding and assessing the impact you make over the telephone
  • The dynamics of effective communication
  • Becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
  • Questioning and listening skills
  • Directing the conversation to a successful outcome
  • Dealing with difficult or abusive clients
  • Overcoming barriers at work
  • Opening and closing the call professionally

Presentation skills course:

A dynamic interactive course, created to assist you in developing your presentation skills.

Learning Outcomes:

  • How to project credibility in your presentation
  • Recognising essential do’s and don’ts for perfect presentations
  • Keeping an audience’s attention throughout the presentation
  • How to deliver powerful beginnings and endings
  • How to structure your presentation to deliver your key messages
  • How to recognise and maximise your presentation strengths
  • How to hide visible signs of nerves
  • How to write impromptu presentations
  • How to maximise voice projection to create impact
  • How to use powerful body language
  • How to handle difficult questions from difficult audiences
  • How to use audio and visual aids to support your message

 

Course Curriculum

Presentation Skills
PRESENTATION SKILLS COURSE INTRODUCTION 00:00:00
PRESENTATION SKILLS COURSE UNIT 1 00:00:00
PRESENTATION SKILLS COURSE UNIT 2 00:00:00
FIRSTIMPRESSIONS AND ASSUMPTIONS 00:00:00
WHAT I MEANT WAS 00:00:00
PRESENTATION SKILLS COURSE UNIT 3 00:00:00
PRESENTATION SKILLS COURSE UNIT 4 00:00:00
PRESENTATION SKILLS COURSE EVALUATION – YOUR PRESENTATION 00:00:00
Presentation skills course EVALUATION 00:00:00

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