Presentation Skills Course
A dynamic interactive course, created to assist you in developing your presentation skills.

Telephone skills course
A dynamic interactive course, created to assist you in developing your telephone skills.
Learning Outcomes:
- Creating customer loyalty
- How we lose customers
- Understanding enquiries
- Handling complaints
- Complaint avoidance
- Using answering systems
- Understanding and assessing the impact you make over the telephone
- The dynamics of effective communication
- Becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
- Questioning and listening skills
- Directing the conversation to a successful outcome
- Dealing with difficult or abusive clients
- Overcoming barriers at work
- Opening and closing the call professionally
Presentation skills course:
A dynamic interactive course, created to assist you in developing your presentation skills.
Learning Outcomes:
- How to project credibility in your presentation
- Recognising essential do’s and don’ts for perfect presentations
- Keeping an audience’s attention throughout the presentation
- How to deliver powerful beginnings and endings
- How to structure your presentation to deliver your key messages
- How to recognise and maximise your presentation strengths
- How to hide visible signs of nerves
- How to write impromptu presentations
- How to maximise voice projection to create impact
- How to use powerful body language
- How to handle difficult questions from difficult audiences
- How to use audio and visual aids to support your message
Course Curriculum
Presentation Skills | |||
PRESENTATION SKILLS COURSE INTRODUCTION | 00:00:00 | ||
PRESENTATION SKILLS COURSE UNIT 1 | 00:00:00 | ||
PRESENTATION SKILLS COURSE UNIT 2 | 00:00:00 | ||
FIRSTIMPRESSIONS AND ASSUMPTIONS | 00:00:00 | ||
WHAT I MEANT WAS | 00:00:00 | ||
PRESENTATION SKILLS COURSE UNIT 3 | 00:00:00 | ||
PRESENTATION SKILLS COURSE UNIT 4 | 00:00:00 | ||
PRESENTATION SKILLS COURSE EVALUATION – YOUR PRESENTATION | 00:00:00 | ||
Presentation skills course EVALUATION | 00:00:00 |
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